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Difficult Employee Situations – Book Review
Odor problems, chronic lateness, poor performance…not sure where, when or how to start the conversation with your employee? Perfect Solutions for Difficult Employee Situations by Sid Kemp, helps managers learn to not only identify the problem, but also start the conversation.
Dealing with Verbal Abuse in the Workplace
As an employee, you have the right to work in an environment free from abuse - not just physical, but verbal abuse as well. Learn more about verbal abuse - how to deal with it and what to expect.
Dealing With Emotions in the Workplace
Have you ever had a co-worker or employee who constantly whines? They are always blaming others for their circumstances? It can definitely wear staff out. Discover how to handle these co-workers. If you are the emotional one learn what you need to fix.
Dealing with a Challenging Boss
At some point in your career, it is inevitable that you will end up with the type of boss who will cause nightmares. Unfortunately, she may be standing between you and your next promotion. Here are some ways to gently deal with the challenging boss.
Customer Service Management - Book Review
Some companies believe customer service is one of those skills that can not be taught. Renee Evenosn debunks that myth in her book Customer Service Management Training 101. A guide for managers to save their customers by training employees on how to provide exceptional customer service.
Creative Ways to Compliment Your Staff
We all know a compliment can go a long way. Sometimes what we may mean as a compliment, however, is not as sincere as we may think. Learn creative ways to give your staff a compliment.
College vs. High School Degree In the Workplace
One of the great debates is whether or not a college degree is really necessary for advancement in the workplace or is a high school dipolma enough. Here are some thoughts to consider.
Careers Without a College Degree
Attending college is an extremely expensive commitment. Whether you can not afford college or you just don't want to go, you can have a career without a college degree.
Career Pursuit - Job Title vs. Skill Sets
What is more important to you - your job title or your skills and knowledge. Which do you think is more important for a promotion or to get hired? Read what hiring managers are looking for.
Career Development Book Shop
Becoming successful in the workplace is important. With so many books available, it's hard to determine where to spend your time. The books reviewed in the Career Training Book Shop are my top picks to read that are well worth your time.
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