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 F E A T U R E   A R C H I V E  

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Customer Service in the Library
Many librarian job descriptions include the phrase "must have excellent customer service skills." But, what does that mean exactly?

E-Books - A Mixed Blessing
Ebooks and their related devices have changed forever the face of librarianship. For the patron, the free books offered by most libraries are another fantastic benefit given with their library card. For the librarians, however, the landscape can be fraught with frustration.

Family History Projects for Children
Genealogy is the rage for adults, here are some ways to involve the children in appreciating their family history.

Finding Books Based on Appeal
Nothing is more difficult than trying to find a perfect book for a patron who reads a genre that you do not. Fortunately, there are several tools that one can turn to to find answers (hopefully) to those questions.

Finding Materials in the Public Library
In most public libraries, the materials are organized by type: adult, teen, and children’s. Sounds simple enough until an attempt is made to navigate the stacks looking for something. Then the trouble starts. Here are a few tips to help you find materials in your local public library.

Getting to Yes
In any business, customer service is the key to retaining customers. In a library, it is even more so.

Graphic Novels for Adults and Reluctant Readers
Of all adult collections, graphic novels are often the most misunderstood and frowned upon. However, they can be tremendously helpful in a variety of ways for your adult population.

Integrated Readers Advisory in Library
When libraries held only books, readers advisory was as easy as recommending a print title. But now that they are the holders of electronic, audiovisual as well as print items, things are a bit different.

Internet Public Library for Reference
Ever used the Internet Public Library? You may want to start. A collaborative venture between Florida State and Drexel University, it is closely monitored and can be quite cutting edge in its information.

Large Print Considerations for Libraries
Look at your large print collection with fresh eyes. Is it as useful as you think it is? This article might change your mind.

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