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TSA Cares Helpline for Travelers with Disability

The Transportation Security Administration (TSA), the agency responsible for airport security screening at U.S. airports, recently announced a new helpline dedicated to helping travelers with disabling conditions or medical issues called TSA Cares. This helpline was created to answer question regarding the security screening policies and procedures related to individuals with medical needs and disability.

To make use of this new service, contact TSA Cares at least 72 hours ahead of the flight time. According to the TSA, callers will be able to speak to a representative. Information will be available through the representative or through referral to a disability expert with the TSA. If needed, the representative may also coordinate support at airport security with a TSA Customer Services Manager.

To contact TSA Cares, call 1-855-787-2227. Hours of operation are 9 a.m. through 9 p.m. EST on Monday through Friday (except for on federal holidays).

Regardless of disability or medical issues, each traveler must still be screened. According to the TSA website, the TSA has anticipated the needs of travelers’ with mobility issues through collaboration with advocacy groups. They have provisions for many types of disabilities and health issues, including those coping with neuromuscular disease. If issues arise at the security checkpoint during travel, you may ask to speak to a TSA supervisor on site.

In the past, travelers with disability or medical issues have at times complained about problems with TSA security procedures. There have been complaints of embarrassing or intrusive searches, and of travelers not being allowed to bring needed equipment onto the airplane or not being allowed to board the flight.

The TSA has also created a printable card for travelers with a disability or medical issue. The purpose of this card is to help travelers communicate with airport security officers (see article link below for more information about the TSA card). Through making use of this card and the new TSA Cares helpline, hopefully travelers with disabilities or medical issues will find security checkpoints to be less intimidating and easier to navigate.

Resources

Norman, B., (2010). Card Issued for Air travelers with Disabilities. MDA Quest. http://quest.mda.org/news/card-issued-air-travelers-disabilities . Retrieved 2/2/12.

Norman, B., (2012). ‘TSA Cares’ To Aid Air Travelers with Disability. MDA Quest. http://quest.mda.org/news/tsa-cares-aid-air-travelers-disabilities . Retrieved 2/2/12.

Transportation Security Administration, (2011). TSA Announces Launch of TSA Cares Toll Free Helpline for Travelers with Disabilities and Medical Needs. TSA website. http://www.tsa.gov/press/releases/2011/1222.shtm . Retrieved 2/2/12.

Transportation Security Administration, (n.d.). TSA Cares: Travelers with Disabilities and Medical Conditions. TSA website. http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm . Retrieved 2/2/12.

Transportation Security Administration website, (n.d). Disability Notification Card for Air Travel. https://www.disability.gov/viewResource?id=13765195 . Retrieved 2/2/12.

Transportation Security Administration, (n.d), Travelers with Disabilities and Medical Conditions: Air Travel. http://www.tsa.gov/travelers/airtravel/specialneeds/index.shtm . Retrieved 2/2/12.


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