November 6 2012 Business Coach Newsletter
Raving Fans – Ken Blanchard – A Review
Satisfied customers just aren’t good enough, we need Raving Fans. Developing raving fans is the premise of yet another parable written by Ken Blanchard and Sheldon Bowles. Customer service can make or break a business and this book, provides you with the three secrets to developing “raving fans.”
Please visit businesscoach.bellaonline.com for even more great content and success tips for women in business.
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Here is a wonderful quotation about customer service:
"Do what you do so well that they will want to see it again and bring their friends." Walt Disney
I hope to hear from you sometime soon, either in the forum or in response to this email message. I thrive on your feedback!
I invite you to stop by to read and “like” my new Leadership for Women Facebook page. This page is dedicated to showing you how to easily tap into your natural leadership talents.
Here’s the link: https://www.facebook.com/LeadershipForWomen
Have fun passing this message along to family and friends, because we all love free knowledge!
Have an empowered week,
Sharon Michaels, Business Coach Editor
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