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Business Coach

April 2 2013 Business Coach Newsletter

Here's the latest article from the Business Coach site at

The Customer Rules – A Review
If you could learn the secrets for delivering sensational customer service from a former executive vice president of operations at Walt Disney World, would you make the time to read his book? If the answer is “yes,” then you’ll want to read David Cackerell’s new book, The Customer Rules.

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Here's a powerful quotation to remember during the week:
"It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you."
Patricia Fripp

I hope to hear from you sometime soon, either in the forum or in response to this email message. I thrive on your feedback!

I’ve just opened my new Success Store. You’ll find downloadable eBooks, Audio Workshops, ECourses and other empowering personal and professional success tools for women in business. Because all my products are downloadable, you can begin using them immediately! Take look

Have fun passing this message along to family and friends, because we all love free knowledge!

Have a "sensational service" week,
Sharon Michaels, Business Coach Editor

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