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What Fred Taught Me About Customer Service

Want to know how to transform your customer service plan? If so, you will find much of what you need in the Fred Factor by Mark Sanborn. I discovered this little book quite by accident while on vacation. I was searching the shelves at a charming little bookstore for something interesting to read.

The following caption caught my attention:

How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

The Fred Factor


Thatís all I needed to pick up the litte book that had a big impact. This is the story of customer service great: Fred the Postman. This unassuming man instinctively knew how to provide extraordinary customer service. After reading the true story, I began to look at my business and my life differently.

Hereís what I learned from Fred:

-Passion is Key-You have to have passion to be really great at what you do. Passion comes from a place deep inside. No one can give that to you. Passion is obvious. Either you have it or you donít.

-Everyone has the capacity for GREATNESS. Formal training or not you can be great at what you do.

-The little things make a big difference. Your customers will know that you care by what you do, not what you say. If they are important to you, find ways to show them. A little note, an inspiring quote, a helpful tip, all are ways to make a difference.

-Donít live life on auto pilot. Really take the time to think about who you are and what you want to accomplish with your life. By being conscious, Fred made a difference in the lives of many people.

The Fred Factor takes the reader back to basics when it comes to customer service. Itís a motivating message for your work and your life.


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Content copyright © 2013 by Jordan Mercedes. All rights reserved.
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