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Help For Fan Tail Hair Product Users

You may have read my review of the FanTail, a gadget that is supposed to make creating a messy ponytail updo easy and fast. I tried it on myself and failed to get a presentable hairstyle. You can read the article describing my attempts here: Fan Tail Hair Product Review This article brought terrific response from readers. Thank you to everyone that responded. Every response I received noted the same problems with the FanTail inability to make it work and the lack of proper instructions. Everyone I heard from was very dissatisfied with the product. Even though it is fairly inexpensive, they felt that it was wasted money. With this kind of feedback, I decided to return to the Helen of Troy website. This time I found the contact information for customer support. I emailed them about my concerns and yours. They in turn forwarded my inquiry to the proper department.

Missy Beets, Vidal Sassoon Brand Manager, sent instructions and tips concerning the FanTail. Im passing them on to you, as I understand them and in my own words.
Ms. Beets assured me that they will look into improvements that can be made in the instructions on the FanTail card and to the FanTail itself.

The moral of this story is: When you have problems with a product no matter how inexpensive it may be make every effort to contact the company. They are interested in your satisfaction and are usually willing to help.

However, in the case of the FanTail, even these directions have not helped most users.


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