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Have you ever been one of the very first in line at the airline check in counter? You’re hoping for a good seat. It’s looking good. Your travel agent told you he couldn’t assign a seat allocation. You have to do that at check in. So you’ve decided that getting there four hours early is going to be worth it. It’s a long flight, so you want (need) a good seat.
There’s hardly a soul to be seen anywhere near your staked out position. The check in staff are just starting to arrive, unpacking their folders, setting up, having a chat and studiosly ignoring you. No eye contact.
The sign goes on the counter and the starter’s gun is fired. Like a horse race, you put your head down and move forward. You struggle to drag your luggage, which somehow lost one of its wheels on your connecting flight. At last you’re there. It’s your turn. You hand over your tickets.
“I’m sorry Madam. There are no window seats left. Oh you’re flying with your husband? No, I’m sorry I can’t give you two seats together.” Then she leans over and says in a confidential hush, “You are lucky to be on the flight at all. It is overbooked. At least you have a seat."
You wanted - no, make that needed, the cream of the crop of seats. Which one is that by the way? Now you are lucky to have a seat at all. There were only two people ahead of you in the line. What happened?
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