Seller Terms and Conditions
As a seller you need convince your potential bidders that you will act in a professional manner and that you know what you are doing. You need to give as much relevant information as possible to encourage bidders to stay on your listing and place that all important bid.
Your seller terms and conditions document can be included with your item description or you can link to a page you have already prepared. Either method works well but if you are using a separate page you should include the main points in your item description as people often don’t bother to click on a link and you may end up having to answer lots of routine questions.
Shipping method, payment details, whether insurance is included or can be added, how soon you will dispatch and returns policy are just some of the types of information necessary to complete a transaction. The more information you provide the less time you will have to spend answering queries.
Remember that terms and conditions are meant to help your potential bidders not put them off! Keep your tone friendly and positive. Would you be happy buying form someone with the following policies?
We do not include insurance
We do not ship until payment has cleared
We do not accept returns unless you can prove that we made an error in our listing
A better way to state the same policies might be..
Insurance is not included but can easily be arranged if required. Please email for details.
Items will be sent as soon as we receive cleared payment
If you have a problem with your item please contact us as soon as possible so that we can resolve the problem
Terms and conditions are designed to provide both buyer and seller with the confidence to proceed with the transaction and the safety net of knowing what to expect before the transaction begins.
I recommend the following book for practical tips and advice on selling on eBay. It's available to buy now from Amazon.
This site needs an editor - click to learn more!
You Should Also Read:
Enhance Your Listings
When Things Go Wrong
eBay Fee Structure
Editor's Picks Articles
Top Ten Articles
Content copyright © 2021 by Kim O´Shea. All rights reserved.
This content was written by Kim O´Shea. If you wish to use this content in any manner, you need written permission. Contact BellaOnline Administration for details.