Leaving Feedback After the Auction
After you have bought or sold an item on eBay, you should always leave feedback. eBay's feedback system helps to determine a buyer or seller's credibility. If you have purchased an item on eBay, you should leave feedback as soon as you receive the item. If you are a seller, you should leave feedback as soon as you have received payment. If a customer has paid you for your item, they have fulfilled their end of the transaction. You should not get in the habit of waiting until a seller has left you feedback first. As a seller, if you have described your item honestly and shipped your item when you said you would ship, you should expect the buyer to leave positive feedback for you.
Often, a new eBayer will purchase or sell an item, not hear from the seller/receive the item and immediately leave negative feedback. It's a good idea to attempt to contact the buyer or seller, BEFORE you leave negative feedback for them. While there are some "deadbeat" users out there, often it is just a misunderstanding that can be cleared up. Most problems can be solved by improving communication. Leaving negative feedback on impulse, can damage a perfectly decent buyer or seller's reputation on eBay.
If you receive negative feedback for a transaction, you should still attempt to contact the user who left the feedback to clear up the issue. Although feedback cannot be erased, a user can go in and add additional comments to explain the negative if the issue has been resolved.
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