editorassistance Newsletter

Editor Assistance

March 8 2011 Editor Assistance Newsletter

Greetings and Salutations!

We've had a technical glitch with the BellaOnline.US URL that many editors use to host their images. We have that particular URL residing with Globat.com because they make it easy for all editors to have their own logon and management area to handle their images. Globat had a hiccup and that URL temporarily became unavailable.

They are working on resolving that and the URL and images should be back live again in about 24-48 hours. I apologize for the problem - I realize it's a pain to have images in website articles vanish! The images should all be up and running again shortly.

Not to get too technical, but the problem was with how Globat handled the "entire URL" of BellaOnline.US and not the actual hosting account where we upload and download images. Those are two separate things.

What I'm going to do to prevent this from happening going forward is to move the management of the BellaOnline.US URL over to Network Solutions where we manage all our other URLs. In all the years I've used Network Solutions I've never had any issues at all, they don't put me on hold for a half hour, and they have this sort of problem fixed in 10 minutes, not 2 days. So once I get that transfer process complete we should be immune from this sort of an issue.

We'll keep our actual image hosting with Globat, so you won't have to do anything different on your end. You'll use the exact same URLs and FTP process and everything. Nothing at all changes on your side or with your images.

Please let me know if you have any questions at all about this situation, I am happy to explain it further! Again the short answer is that you don't need to do anything. Everything stays exactly the same as it's always been on your end, and we should be all set again in about 24-48 hours.

Have a lovely week!

Lisa Shea, owner


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