April 28 2011 Editor Assistance Newsletter
A reminder that the BellaOnline editor chat is tonight, Thu 4/28, at 9pm EST. That's about an hour from now! We often run for 3-4 hours so even if you get this message late, feel free to swing by and see if we're still there. If you can only stay for a half hour, that's fine! We will help you with your brainstorming and send you on your way!
The topic is brainstorming about your goals, and finding ideas to help you reach them.
The chat room link is on your admin page. Right now our chat room is completely standalone so just make a fresh account if you don't remember your old one, that's fine :)
Your email auto response is the first thing any visitor gets when they contact you. It's well worth your time to make it as self-help as possible! It also is important to make sure it's clear to the reader that it's an automated response. We've had some visitors trying to respond to the auto-response as if it was a personally written note.
Ideal things to have in your auto-response are:
1) that it's an auto-response and not a "real person" message
2) a link to your site (people forget things very easily)
3) a link to your forums (so they can start posting right away)
To see a perfect auto-response in action, take a look at Moe, our Large & Lovely editor, and how she has crafted her auto-response!
This is the automatic response to let you know your email has been successfully sent.
Thank you for writing to Large and Lovely at BellaOnline! While you're waiting for a response (should one be necessary) please check out the following:
Large and Lovely Site - http://largeandlovely.bellaonline.com
Large and Lovely Forum - http://forums.bellaonline.com/ubbthreads.php?ubb=postlist&Board=42
Top Three Requested Topics
* Plus Size Swimsuits and Sarongs - http://www.bellaonline.com/articles/art12837.asp
* Plus Size Bras - http://www.bellaonline.com/articles/art25542.asp
* Plus Size Club Wear - http://www.bellaonline.com/articles/art43791.asp
Your feedback is important to me.
Large and Lovely Editor
This auto response is absolutely perfect. It links to her site twice with the short-form, easy to remember URL. It links to her forum. It links to popular things people tend to write her about. It reminds the visitor that this is just an auto response. It's friendly!
It only takes five minutes to craft a great auto-response and then that auto-response serves you well for a lifetime. Set aside five minutes to do that tweak, and you'll find your traffic and visitor satisfaction increases greatly!
Great job, Moe :)
Lisa Shea, owner
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