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Luxury Travel

July 6 2007 Luxury Travel Newsletter

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TAP Portugal – Customer Service Begins on the Ground
The decline in customer service among airlines is so widespread that a genuine show of interest and concern is a rare luxury. We just got a reminder of what a luxury it can be.

Customer Service sometimes seems to be an old fashioned notion – one that went out with typewriters. Nowhere is this more evident than when you’re flying. From the check-in counter to the baggage claim, the customer’s satisfaction and convenience often seem the farthest things from anyone’s mind.

That makes a genuine show of interest and concern a real luxury. We just got a reminder of what a luxury it can be, when we flew from Boston to Lisbon a couple of weeks ago.

That experience inspired me to create a “Luxury Travel Award” to be “presented” by readers of this page to people and travel providers who go the extra mile to be sure our trips are right in every detail. I hope you’ll add your own nominees based on your own travels, so we can all honor people who put the meaning back into customer service. Visit the forum at

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Barbara Radcliffe Rogers, Luxury Travel Editor

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