logo
g Text Version
Beauty & Self
Books & Music
Career
Computers
Education
Family
Food & Wine
Health & Fitness
Hobbies & Crafts
Home & Garden
Money
News & Politics
Relationships
Religion & Spirituality
Sports
Travel & Culture
TV & Movies

dailyclick
Bored? Games!
Nutrition
Postcards
Take a Quiz
Rate My Photo

new
European Travel
Action Movies
Bible Basics
Houseplants
Romance Movies
Creativity
Family Travel


dailyclick
All times in EST

Full Schedule
g
g Career Training Site

BellaOnline's Career Training Editor

g

Inside the Magic Kingdom – A Book Review

Guest Author - Dianne Walker

In the past, many companies have used Disney as the bench mark by which exceptional customer service has been measured. As the economic downturn began to leave its mark on the services provided by companies, more and more organizations began to benchmark against the role models of other organizations within and in surrounding jurisdictions rather than the Disney model.

Inside the Magic Kingdom – Seven Keys to Disney’s Success by Tom Connellan has brought the attention back to the magic of Disney’s almost fanatical attention to detail and how they provide for their customers. Told in the same story telling style of Ken Blanchard, Connellan takes us through a week in the Disney World park with the “gang of five” as they learn about how Disney offers exceptional customer service to millions of park visitors.

One of the thought provoking aspects of the book is the cast of characters. Each character portrays a combination of personality types that we encounter in the workplace. For example, Don is the eternal pessimist. He does not like the rest of the group and feels that the entire week is a waste of his time. As a result, he tries his best to destroy the morale of the group. Judy Crawford is another example. Judy is the proverbial company cheerleader – always cheerful, always “on” no matter how dismal the circumstances.

As the group spends the week meeting Disney World cast members. They have the opportunity to examine just how Disney pays attention to details and their infinite care of their guests. Readers get a view of a company that sets the standard of customer service role models.

In true Blanchard style, the characters receive a card with the “lesson learned” for the day. The book contained a number of quotes that demonstrated Disney’s attention to the customer. “If you overlook information from employees, you overlook probably the most valuable source of customer service you have.” This quote alone demonstrates just how important cast members are as front line people, in gauging the happiness of the park’s guests. Perhaps the most appropriate quote which embodies the entire concept of the book - “One with passion is better than forty who are merely interested.”

Despite the book’s predictable fiction style ending, the idea of the Inside the Magic Kingdom truly comes across. The end of the book also includes a Leader’s Tool Kit. The toolkit provides discussion topics and questions so that the reader can take the lessons learned and develop a plan for implementation within their own company.

This book is on loan from the library.


This site needs an editor - click to learn more!

Add Inside+the+Magic+Kingdom+%96+A+Book+Review to Twitter Add Inside+the+Magic+Kingdom+%96+A+Book+Review to Facebook Add Inside+the+Magic+Kingdom+%96+A+Book+Review to MySpace Add Inside+the+Magic+Kingdom+%96+A+Book+Review to Del.icio.us Digg Inside+the+Magic+Kingdom+%96+A+Book+Review Add Inside+the+Magic+Kingdom+%96+A+Book+Review to Yahoo My Web Add Inside+the+Magic+Kingdom+%96+A+Book+Review to Google Bookmarks Add Inside+the+Magic+Kingdom+%96+A+Book+Review to Stumbleupon Add Inside+the+Magic+Kingdom+%96+A+Book+Review to Reddit




For Habits of an Effective Employee
RSS
Related Articles
Editor's Picks Articles
Top Ten Articles
Previous Features
Site Map


For FREE email updates, subscribe to the Career Training Newsletter


Past Issues


print
Printer Friendly
bookmark
Bookmark
tell friend
Tell a Friend
forum
Forum
email
Email Editor


Content copyright © 2014 by Dianne Walker. All rights reserved.
This content was written by Dianne Walker. If you wish to use this content in any manner, you need written permission. Contact BellaOnline Administration for details.

g


g features
What to Bring On Your First Day of Work

How to Avoid Sexual Harassment at Work

How to Avoid Over Communication

Archives | Site Map

forum
Forum
email
Contact

Past Issues
memberscenter


vote
Poetry
Daily
Weekly
Monthly
Less than Monthly



BellaOnline on Facebook
g


| About BellaOnline | Privacy Policy | Advertising | Become an Editor |
Website copyright © 2014 Minerva WebWorks LLC. All rights reserved.


BellaOnline Editor