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Computer Troubleshooting Checklist


Everyone who uses a personal computer faces a problem or issue at some point with the operation of the system. Occasionally, the problem can be fatal and result in data loss or an inoperable computer but a large percentage of the time the problem is something that can be fixed easily. Below is a general checklist of troubleshooting steps that you can use to aid in the diagnoses of some basic computer problems.

Monitor Not Working:
  • Is the monitor plugged in and turned on?

  • Cable between computer and monitor secure?

  • Does the monitor work on another computer?

  • Is the video card functioning? This can be test with another monitor.


Printer Not Working:
  • Is the printer plugged in and turned on?

  • Does the printer have enough ink?

  • Cable between computer and printer secure?

  • Is there paper loaded?

  • Are the any objects (staples, paper clips or labels) stuck in the printer?

  • Is the correct driver installed on the computer?

  • Does a test page print properly?


Mouse Not Working:
  • Plugged into the computer?

  • If wireless, is the receiver plugged into the computer?

  • If wireless, is the mouse charged? Or the batteries dead?

  • Is there dust or dirt build-up on the roller ball?

  • Are the proper drivers for the mouse installed?


Keyboard Not Working:
  • Plugged into the computer?

  • If wireless, is the receiver plugged into the computer?

  • If wireless, is the keyboard charged? Or the batteries dead?

  • Has anything been spilt into the keyboard?


Computer Not Booting:
  • Computer plugged in?

  • If plugged into a power strip (which it should be) is the power strip on and functioning?

  • Does the power supply work? Should be able to hear and feel the fan.

  • Is there hard drive activity?

  • Is there a floppy drive in the computer that it may be trying to boot from>

  • Has there been any new hardware installed?

  • Any new software installed?

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Recovering From a Computer Crash
Troubleshooting Steps and Utlities for PC Problems
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Content copyright © 2014 by Allison Nunn. All rights reserved.
This content was written by Allison Nunn. If you wish to use this content in any manner, you need written permission. Contact Allison Nunn for details.

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