Guest Author - Bonnie Sayers

As I mentioned in the Insurance Companies At A Glance article I am going to be researching the Insurance Industry to present an overview of what each Company has to offer families and consumers.

This will enable individuals to make decisions and have easy access to information online and handy for all Insurance Companies. This will be an A-Z guide with another article devoted to the websites where you can obtain quotes from many of these companies and compare coverage options.

Aetna Profile:


1. Ratings - A.M. Best A-, Moody’s A1, S&P A

2. States doing business - Health Care through businesses is offered in every state. Arizona residents have to contact their employers or Aetna directly in order to do business. For individuals, families and sole proprietors in Arizona, California, Connecticut, Delaware, Georgia, Illinois, Maryland, Ohio, Pennsylvania, Texas, Virginia and Washington, DC – you can get a quote at the website. If you live in Maine, Massachusetts, New Jersey or New York, call 1-800-435-8742 to obtain a quote. Dental coverage is not available in Arizona, California, Georgia, Maryland, or Texas for Individual or Family policies.


3. Coverages - medical, dental, pharmacy, vision, life, long term care, disability, worker’s compensation (AWCA)

4. Website - http://www.aetna.com/index.htm

5. Toll-free number - 1-800-my health or (860) 273-0123

6. Discounts for multiple policyholders - Does not appear to be any.

7. Company slogan - We want you to know

8. Other services offered - flexible spending accts, global benefits, medicare, retiree benefits, DocFind, Aetna Rx Home Delivery, Aetna Compassionate CareSM program, disease management, alternative health care, child only policies.

9. Payment options - for group policies through your paycheck, individual policy holders can utilize the EasyPay system where the premium is deducted through your checking account. For billing contact 1-888-892-5291. You can pay via credit card when enrolling online.

10. Quote Options - for individuals and families in certain states you can get a quote online. For other states you have to call or go through an agency for small group employers. Rates are based on the oldest spouse. You must be under 64 ¾ to apply for coverage. Rates are subject to change based on medical history.

11. Claims Offices - Aetna Navigator online offers access to claims. There is a claims office in Fresno, California and Lexington, Kentucky.

12. Company History - In 1966 Aetna paid the first Medicare claim, in 1993 opened its first offices in China. In 2003 Aetna celebrated its 150th year.

13. In the News/Media Information - August, 2005 - The Points of Light Foundation honored Aetna’s culture of caring with an award for excellence in workplace volunteering - Washington, DC.

14. Charity Efforts - Aetna will match Employee Giving Campaign contributions of all kinds, as long as the organization is an eligible nonprofit agency providing additional financial support to the communities and organizations the employees considered important. During the month of the matching gift campaign there are no matching funds.

15. Subsidiaries - Aetna Services, Inc., U.S. Healthcare, Inc.

16. Stock Market Data - NYSE – AET. The CUSIP number for Aetna Inc. Common Shares is 00817Y-10-8.

17. Home Office Location - Aetna Inc.,151 Farmington Avenue, Hartford, CT 06156


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