Guest Author - Dianne Walker
When was the last time you or your staff were excited about going to work on a Monday? If the thought of being at work no longer excites you, it may be time to make some changes. Thank God Itís Monday, How to Create a Workplace You and Your Customers Love by Roxanne Emmerich talks about the changes needed in the workplace not only to motivate your employees, but to potentially increase your profits and retain employees.
Thank God itís Monday shares real life workplace situations where employee moral was so low, that changes needed to be made in order to improve customer service and increase profitabiliy. While the stories were drawn from the real life experiences of the author, readers will be able to identify with many of the characters and situations.
One of the stories in the book was about Roger Milford. Roger worked at a company where moral and motivation were so low that not only were the employees affected, but the customers and bottom line of the company as well. While in Cancun, Roger runs into Karen, another CEO who runs a comparable banking organization. Karenís company has increased business by over 30 percent, while Rogerís bank continues to struggle. During this conversation Karen shares some best practices that helped her company to turn around. Roger is skeptical of the advice and the book continues from that point forward.
Thank God itís Monday is filled with advice, motivational quotes and information on how to improve customer service in the workplace. The book helps management learn how to identify the behaviors that are detrimental in the workplace. Once the behaviors have been identified, management must then take the necessary steps to get the buy in from the employees in order to institute the changes that need to be made to improve employee moral and customer service. Employees will be skeptical of the changes at first, but with persistence and management participation, change can happen.
Emmerichís use of story lines is an innovative way to help the readers understand the lessons offered in the book. The topics include: initiating change, improving the workplace and clearing obstacles to success. The end of each chapter offers ďtry thisĒ suggestions to help facilitate change.
In any organization, customer service, employee moral and company profitability are all interrelated. Raising the level of any one component will have a positive, direct impact on the others. Thank God Itís Monday will help any type organization on all levels. With less then 200 pages, the book is a quick read. The lessons in the book, however, are extremely valuable for any organization that needs a change. Thank God Itís Monday is a must read for company managers and business owners.