There are four distinct generational groups that make up the nursing staff. The previous article on Understanding the Multigenerational Nursing Staff described these groups and how their values and behaviors are influenced by socio-economic-political events that occured during those periods. Identifying these generational values will open ones mind and broaden ones perspectives in order to recognize diversity in the workplace. Understanding these generational groups also encourages to respect one another and honor individual uniqueness that is occuring in the workplace.
The Veterans (1925-1945)
- Supportive communication and behavior:
- Be formal, tactful, and respectful when talking
- Use personal touch phone calls and notes and be mindful of their privacy
- Do not rush, allow time to catch up, and be mindful of their time
- Give lectures and reading materials when imparting new ideas
- Encourage to share their knowledge and expertise
- Give tasks that involve diplomacy, detailed information, deadlines, and cost-saving activities
The Boomers (1946-1963)
- Supportive communication and behavior:
- Try to speak openly and directly
- Treat like friends, be warm, personable, and be flexible
- Like to work as a team but will always rise up as a star
- Their motivation is to be a winner and to be number 1
- Like public recognition and needs to be acknowledged for their effort
- Give tasks that involve creative thinking, problem solving, planning kick-off events with lots of goodies, designing policies and procedures, or becoming a team leader
Generation Xers (1964- 1980)
- Supportive communication and behavior:
- Use e-mails and informal means of communication
- Speak in short and succinct manner to keep their attention
- Keep them updated and allow frequent feedback
- Expect unfriendliness and less respect with authority
- They learn to balance work and life and diversify their assets
- Involve them in new projects that involves new technology and entrepreneurship
The Millennial (1980-2000)
- Supportive communication and behavior:
- Allow them to talk about their interests
- Always challenge them at every opportunity and make the conversation fun
- Use emails for communication and frequently ask for their feedback
- Involve them in civic activities, new challenges, and multitasking activities
These helpful tips hopefully will keep these generational groups motivated and dynamic in today's environment.
