Computer Troubleshooting Checklist

Computer Troubleshooting Checklist
Everyone who uses a personal computer faces a problem or issue at some point with the operation of the system. Occasionally, the problem can be fatal and result in data loss or an inoperable computer but a large percentage of the time the problem is something that can be fixed easily. Below is a general checklist of troubleshooting steps that you can use to aid in the diagnoses of some basic computer problems.

Monitor Not Working:
  • Is the monitor plugged in and turned on?

  • Cable between computer and monitor secure?

  • Does the monitor work on another computer?

  • Is the video card functioning? This can be test with another monitor.


Printer Not Working:
  • Is the printer plugged in and turned on?

  • Does the printer have enough ink?

  • Cable between computer and printer secure?

  • Is there paper loaded?

  • Are the any objects (staples, paper clips or labels) stuck in the printer?

  • Is the correct driver installed on the computer?

  • Does a test page print properly?


Mouse Not Working:
  • Plugged into the computer?

  • If wireless, is the receiver plugged into the computer?

  • If wireless, is the mouse charged? Or the batteries dead?

  • Is there dust or dirt build-up on the roller ball?

  • Are the proper drivers for the mouse installed?


Keyboard Not Working:
  • Plugged into the computer?

  • If wireless, is the receiver plugged into the computer?

  • If wireless, is the keyboard charged? Or the batteries dead?

  • Has anything been spilt into the keyboard?


Computer Not Booting:
  • Computer plugged in?

  • If plugged into a power strip (which it should be) is the power strip on and functioning?

  • Does the power supply work? Should be able to hear and feel the fan.

  • Is there hard drive activity?

  • Is there a floppy drive in the computer that it may be trying to boot from>

  • Has there been any new hardware installed?

  • Any new software installed?




You Should Also Read:
Recovering From a Computer Crash
Troubleshooting Steps and Utlities for PC Problems

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