Here's the latest article from the Business Coach site at BellaOnline.com.

Raving Fans – Ken Blanchard – A Review
Satisfied customers just aren’t good enough, we need Raving Fans. Developing raving fans is the premise of yet another parable written by Ken Blanchard and Sheldon Bowles. Customer service can make or break a business and this book, provides you with the three secrets to developing “raving fans.”

http://www.bellaonline.com/articles/art178268.asp

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Here is a wonderful quotation about customer service:
"Do what you do so well that they will want to see it again and bring their friends." Walt Disney



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Have an empowered week,
Sharon Michaels, Business Coach Editor
http://businesscoach.bellaonline.com

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