Here's the latest article from the Business Coach site at BellaOnline.com.

The Customer Rules – A Review
If you could learn the secrets for delivering sensational customer service from a former executive vice president of operations at Walt Disney World, would you make the time to read his book? If the answer is “yes,” then you’ll want to read David Cackerell’s new book, The Customer Rules.

http://www.bellaonline.com/articles/art179795.asp

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Here's a powerful quotation to remember during the week:
"It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you."
Patricia Fripp



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Have a "sensational service" week,
Sharon Michaels, Business Coach Editor
http://businesscoach.bellaonline.com

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