Here's the latest article from the Business Coach site at BellaOnline.com.

Business Phone Etiquette – First Impressions Count
Professional phone skills involve more than picking up the phone and talking. Your telephone is your “real-time” connection with clients and customers. Because of this connection, proper phone etiquette is an essential element to the success of your business.

http://www.bellaonline.com/articles/art176612.asp

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