Business Book Club - Leadership - Management
Fish! - A Review
A quick read parable about how an insightful manager took an emotionally toxic work environment and turned it into an award winning team of motivated employees. Fish! is a small book about leadership, motivation and team building – all vital elements to a healthy happy work environment.
Raving Fans – Ken Blanchard – A Review
Satisfied customers just aren’t good enough, we need Raving Fans. Developing raving fans is the premise of another parable written by Ken Blanchard and Sheldon Bowles. Customer service can make or break a business and this book provides you with the three secrets to developing “raving fans.”
Self Leadership and The One Minute Manager
Self Leadership and The One Minute Manager; Increasing Effectiveness Through Situational Self Leadership is a little book with a big message. If you are interested in becoming an empowered leader and a more effective problem solver, this is a book you should be reading with pen and paper in hand.
The Customer Rules – A Review
If you could learn the secrets for delivering sensational customer service from a former executive vice president of operations at Walt Disney World, would you make the time to read his book? If the answer is “yes,” then you’ll want to read David Cackerell’s new book, The Customer Rules.
What Keeps Leaders Up At Night – A Review
In a nutshell: What Keeps Leaders Up At Night is a well-written and well thought out book about the everyday aspects of leadership in the business environment. If you are a manager or owner of a business with employees, this is a book that should be on your must-read list.
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