Even when the rest of the world seems like they hate their jobs, you don't. Even on days that are really difficult and full of challenges, your customers should never see it.
"Kill them with kindness" is a fairly famous expression, and the inspiration behind this article.
Promise Less, Deliver More
You'll never have to feel overwhelmed and overtaxed by your promises & responsibilities again, if you just follow this one tip.
No pie in the sky promises mean no struggling to keep up when the pressure is on from elsewhere in your life. Take the obligation away and you can deliver more value to your client just because you want to.
Remember to Remember
Keeping little things in mind, or having a method of reminding yourself of little details like birthdays, anniversaries, and the names of your clients' children will allow you to put a smile on their faces.
In a world where niceties are cut with the ever-shrinking budget, a birthday card, or asking appropriate personal questions reminds the customer how important they are to you. And when they feel special, they're likely to keep coming back for more.
Always Add Value
When you consistently give your clients more than they paid for, they feel even better for handing over their hard earned money to you for your services. Often times, the biggest value enhancers don't cost your a lot of money to include.
One example for those of you in coaching, consulting, or service businesses: it doesn't cost you anything to leave extra room in your schedule for an extra fifteen or thirty minutes, for an occasional extension at the end of your regularly scheduled appointment.
Offer a gift certificate to them, for them to offer a friend or family member to come in and see what you're all about. It's a nice thing to do, and can also earn you a new client now and again.
Talk With a Smile
When you answer the phone with a smile, it carries through so that the caller on the other end can feel it, too.
When you speak with clients, no matter how rough your day has been, remind yourself why you love your vocation. It's not fair to your current client to have to deal with negative energy that has nothing to do with them.
Be a little extra thoughtful, a little extra nice. It's the little extras that will make your clients feel so good about you & your business that they'll promote you to others.
Want to bring Killer Customer Service Training to your business? Visit my Small Business Services, Executive Business Coaching website and find out what we can do to help your small business!
